It’s not easy seeing a loved one, colleague or friend going through a difficult time. 

While for some it may be obvious that they’re struggling, we know that some people do try to shut it out.

In fact, you might know how they’re coping better than they do themselves. 

But, we know it can be really hard to know what to do and how to cope with that yourself - that’s where we can help.

If someone’s feeling anxious or worried, you don’t need to be an expert on mental health to support them. 

Think about using our three top tips:

Check in

If someone doesn’t feel ready to meet face-to-face, pick up the phone, have a video call, send an email, start a group chat or message them on social media and let them know you are there to talk and ready to listen.

Listen and reflect

If someone opens up to you, remember that you don't need to fix things or offer advice. Often just listening and showing you take them seriously can help someone to manage.

Ask questions  

Ask them how they are managing and ask again if you're worried they aren't sharing the full picture. Asking again, with interest, can help someone to open up and explore what they're feeling.

The Resilience Hub

Through the Resilience Hub, it really is quick and easy for your family, work friends and colleagues working in the public sector to access support and it will be tailored to what best suits them and their needs.

We have a quick, online assessment form that helps them to reflect on how they’re feeling.

Following that, if they feel they need extra support, they can refer themselves to the Resilience Hub using this simple form - please note this link will take you to a different window.

If they’re happy for you to do so, you can complete the form on their behalf.

Or, you can pick up the phone and give us a quick ring: 01772 520228 or email us at:

After completing the self-assessment, if you feel you need extra support, you can refer yourself to the Resilience Hub by clicking the submit button.

Everything you tell us is confidential - we will not need to tell your work that you have been in touch.

If you refer yourself to the Resilience Hub you can expect to hear from us within 3 working days and you will be offered an appointment to have a conversation with a caring member of the Resilience Hub team.

This conversation is an opportunity to think about what it is you are struggling with and what help and support may be of benefit to you.

You can find out more about the Resilience Hub on this website, including more about the support our staff can offer, who can access the help and testimonials from those who have already benefited from the service.

Stories from our service users

Some of those helped by the Resilience Hub have kindly
agreed to share their testimonials.